E-Commerce Customer Service Specialist - Fashion Industry

Join Tonton Clothing Indonesia, a leading fashion brand, and become part of a dynamic team that values customer satisfaction and career growth. As an E-Commerce Customer Service Specialist, you will play a pivotal role in delivering exceptional service to our online customers. Located in the vibrant city of Bandung, you will be part of a team that thrives on innovation and excellence. This is your chance to make a difference in the fashion industry and grow your career with a company that truly cares about its employees.

In this role, you will handle customer inquiries, resolve issues, and ensure a seamless shopping experience. You will use tools like Zendesk, Slack, and WhatsApp Business to manage customer interactions efficiently. With a focus on customer-centric solutions, you will be the voice of Tonton Clothing, ensuring our customers feel valued and heard. This position offers a competitive salary, comprehensive benefits, and opportunities for professional development.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and provide prompt, accurate, and friendly responses.
• Resolve customer issues and complaints using Zendesk and WhatsApp Business.
• Ensure a seamless shopping experience by coordinating with the sales and logistics teams.
• Use Slack for internal communication and collaboration with the team.
• Monitor customer feedback and use it to improve our services.
• Stay updated with the latest fashion trends to provide informed advice to customers.
• Participate in training sessions to enhance your skills and knowledge.
• Contribute to the team's goals by maintaining high customer satisfaction scores.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service, preferably in the fashion or e-commerce industry.
• Excellent communication skills in both English and Indonesian.
• Proficiency in using Zendesk, Slack, and WhatsApp Business.
• Strong problem-solving skills and ability to handle high-pressure situations.
• Bachelor's degree in Business Administration, Marketing, or a related field.
• Certification in customer service or related field is a plus.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Passionate about fashion and committed to delivering exceptional customer service.

🛠️ Keahlian

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